Help desk
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. ... Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.
A knowledge base is a centralized database for spreading information and data. Knowledge bases support collecting, organizing, retrieving, and sharing knowl...
Sat, 18 Jan, 2020 at 6:26 AM
A Community Forum is an online “meeting place” that is used to engage with others to debate, share knowledge and communicate with others about a wide range ...
Sat, 18 Jan, 2020 at 6:28 AM
A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manage...
Sat, 18 Jan, 2020 at 6:31 AM